Customer feedback - Smart Insights https://www.smartinsights.com/archive/goal-setting-evaluation/customer-feedback/ Digital Marketing > The Marketing Strategy Blog Wed, 04 Dec 2019 15:02:20 +0000 en-US hourly 1 Forget focus groups: Unlock these 4 insights from rapid testing https://www.smartinsights.com/goal-setting-evaluation/customer-feedback/unlock-these-4-insights-from-rapid-testing/ https://www.smartinsights.com/goal-setting-evaluation/customer-feedback/unlock-these-4-insights-from-rapid-testing/#respond Wed, 16 Oct 2019 13:55:00 +0000 https://www.smartinsights.com/?p=145156 While focus groups often reinforce assumptions, rapid testing is able to illustrate whether any assumptions about a product, audience, and go-to-market strategy are accurate. It’s time to face the facts: focus groups aren’t cutting it anymore. These relics date back …..

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]]> https://www.smartinsights.com/goal-setting-evaluation/customer-feedback/unlock-these-4-insights-from-rapid-testing/feed/ 0 How to find B2C survey respondents https://www.smartinsights.com/goal-setting-evaluation/customer-feedback/how-to-find-b2c-survey-respondents/ https://www.smartinsights.com/goal-setting-evaluation/customer-feedback/how-to-find-b2c-survey-respondents/#respond Wed, 23 May 2018 08:00:10 +0000 http://www.smartinsights.com/?p=76565 Daunting, time-consuming and expensive. Or is it? Doing any form of research doesn't always need to be so costly, here are five options to help you recruit participants for surveys. I've also produced an article on how to get B2B survey …..

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]]> https://www.smartinsights.com/goal-setting-evaluation/customer-feedback/how-to-find-b2c-survey-respondents/feed/ 0 6 ways to find B2B research survey respondents https://www.smartinsights.com/goal-setting-evaluation/customer-feedback/find-b2b-survey-respondents/ https://www.smartinsights.com/goal-setting-evaluation/customer-feedback/find-b2b-survey-respondents/#respond Tue, 22 May 2018 08:00:02 +0000 http://www.smartinsights.com/?p=77088 The pain of finding B2B survey and user research respondents is real. Here are 6 solutions including free and paid services. Finding relevant survey respondents for market research projects can be hard and the cost can be eye watering too, particularly …..

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]]> https://www.smartinsights.com/goal-setting-evaluation/customer-feedback/find-b2b-survey-respondents/feed/ 0 Website Customer Feedback Tools review https://www.smartinsights.com/goal-setting-evaluation/customer-feedback/website-feedback-tools-review/ https://www.smartinsights.com/goal-setting-evaluation/customer-feedback/website-feedback-tools-review/#comments Mon, 16 Apr 2018 14:00:39 +0000 http://www.smartinsights.com/?p=1110 6 types of user experience and online audience surveying tools to help create a more customer-centred website and brand Web analytics tools such as Google Analytics are used by nearly every company since they provide valuable quantitative data on site …..

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]]> https://www.smartinsights.com/goal-setting-evaluation/customer-feedback/website-feedback-tools-review/feed/ 52 Essential customer reviews and ratings tools https://www.smartinsights.com/goal-setting-evaluation/customer-feedback/essential-customer-reviews-ratings-tools/ https://www.smartinsights.com/goal-setting-evaluation/customer-feedback/essential-customer-reviews-ratings-tools/#respond Mon, 26 Jun 2017 10:00:00 +0000 http://www.smartinsights.com/?p=88931 The 5 best tools for collecting and showcasing customer reviews Reviews have become essential to buying and selling online with customers trusting customer reviews over 10 times more than descriptions or claims made by the brand itself. Reviews can also …..

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]]> https://www.smartinsights.com/goal-setting-evaluation/customer-feedback/essential-customer-reviews-ratings-tools/feed/ 0 A new web customer feedback service https://www.smartinsights.com/goal-setting-evaluation/customer-feedback/a-new-web-customer-feedback-service/ https://www.smartinsights.com/goal-setting-evaluation/customer-feedback/a-new-web-customer-feedback-service/#comments Wed, 08 Jun 2011 08:24:37 +0000 http://www.smartinsights.com/?p=5570 Our interview with Brent Coker, creator of Webreep I love finding out about new tools to help improve marketing, particularly when they help understand customer feedback and drive change. It's one of the reasons I got into web analytics and …..

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]]> https://www.smartinsights.com/goal-setting-evaluation/customer-feedback/a-new-web-customer-feedback-service/feed/ 6 Are you asking your customers this question enough? https://www.smartinsights.com/goal-setting-evaluation/customer-feedback/are-you-asking-your-customers-this-question-enough/ https://www.smartinsights.com/goal-setting-evaluation/customer-feedback/are-you-asking-your-customers-this-question-enough/#comments Fri, 21 Jan 2011 06:37:43 +0000 http://www.smartinsights.com/?p=3916 The question in question is "Tell us what you think!". Surveying customers has always been popular, but the new opportunities for gaining feedback from customers is one of the most exciting aspects of engaging customers through digital channels for me. …..

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]]> https://www.smartinsights.com/goal-setting-evaluation/customer-feedback/are-you-asking-your-customers-this-question-enough/feed/ 2 Web-user feedback tools – our interview with Kampyle https://www.smartinsights.com/goal-setting-evaluation/customer-feedback/web-user-feedback-tools/ https://www.smartinsights.com/goal-setting-evaluation/customer-feedback/web-user-feedback-tools/#comments Wed, 07 Apr 2010 15:01:21 +0000 http://www.smartinsights.com/?p=1813 Gaining direct, real-time feedback from customers and site visitors is one of the most exciting areas of digital marketing for me, which really takes advantage of the real-time interactions available online. A few months back I created a post giving …..

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