User experience UX - Smart Insights https://www.smartinsights.com/archive/user-experience/ Digital Marketing > The Marketing Strategy Blog Tue, 02 Jul 2024 15:00:54 +0000 en-US hourly 1 How to create a customer experience strategy across the full lifecycle https://www.smartinsights.com/digital-marketing-strategy/how-to-create-a-customer-experience-strategy-across-the-full-lifecycle/ Tue, 02 Jul 2024 13:37:52 +0000 https://www.smartinsights.com/?p=169001 Discover how a customer experience strategy that enhances digital experiences across all touchpoints can help build brand loyalty and improve ROI In today’s fast-paced digital world, providing a seamless customer experience strategy is no longer a luxury but a necessity. …..

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]]> Fourteen Critical Challenges in User-Centered Design and How Businesses Can Overcome Them https://www.smartinsights.com/user-experience/website-design/fourteen-critical-challenges-in-user-centered-design-and-how-businesses-can-overcome-them/ Tue, 21 Nov 2023 14:07:20 +0000 https://www.smartinsights.com/?p=167702 With a focus on website and mobile app design In the digital age, the importance of user-centered (UX) design in creating successful services, including websites, cannot be overstated. However, many businesses still find themselves grappling with effectively implementing UX principles. …..

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]]> Web design trends 2024 https://www.smartinsights.com/user-experience/website-design/web-design-trends-2024/ Mon, 23 Oct 2023 09:37:17 +0000 https://www.smartinsights.com/?p=167216 Your website reflects your organization No one wants their website to look tired and out of date. Being aware of the latest website design trends means you can ensure your website keeps impressing visitors. It’s not about chasing the latest …..

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]]> How to create a user journey map https://www.smartinsights.com/digital-marketing-strategy/create-user-journey-map/ https://www.smartinsights.com/digital-marketing-strategy/create-user-journey-map/#respond Wed, 17 Aug 2022 08:00:00 +0000 https://www.smartinsights.com/?p=134992 Your ultimate guide to creating a user journey map with step-by-step instructions, a template, and an example to follow Creating a user journey map has many benefits for both your users and your team. A journey map will help you …..

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]]> https://www.smartinsights.com/digital-marketing-strategy/create-user-journey-map/feed/ 0 Digital customer journey example – journey mapping https://www.smartinsights.com/user-experience/customer-experience-management-cxm/mapping-customer-journey/ https://www.smartinsights.com/user-experience/customer-experience-management-cxm/mapping-customer-journey/#comments Tue, 20 Apr 2021 15:00:37 +0000 http://www.smartinsights.com/?p=30961 Techniques for mapping your digital customer journeys across different touchpoints with the RACE Framework Understanding your customer and how they interact with your business, directly and indirectly, is critical in driving improved value, repeat business, and longevity (and value) of …..

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]]> https://www.smartinsights.com/user-experience/customer-experience-management-cxm/mapping-customer-journey/feed/ 14 Digital Marketing Optimization to improve customer journeys? https://www.smartinsights.com/user-experience/customer-experience-management-cxm/best-techniques-improve-customer-journeys/ https://www.smartinsights.com/user-experience/customer-experience-management-cxm/best-techniques-improve-customer-journeys/#respond Mon, 31 Aug 2020 08:00:00 +0000 http://www.smartinsights.com/?p=96713 Personas, Journey mapping, AB testing, VoC or NPS: Which Digital Marketing Optimization techniques do you use? Our latest research on Digital Marketing Optimization demonstrates there is a major challenge for many marketers of creating integrated strategies and communications plans with …..

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]]> https://www.smartinsights.com/user-experience/customer-experience-management-cxm/best-techniques-improve-customer-journeys/feed/ 0 Customer enquiries up 45% this week since Facebook Chat Plugin update https://www.smartinsights.com/user-experience/customer-enquiries-up-45-this-week-since-facebook-chat-plugin-update/ Thu, 06 Aug 2020 14:50:04 +0000 https://www.smartinsights.com/?p=155180 The latest user experience update for online chat increases engagement with your customers on their terms Many marketers already use this free Facebook Chat Plugin for chatting to customers on their website. But with major updates to the Plugin this …..

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]]> In the digital era, convert customer frustration into conversion https://www.smartinsights.com/user-experience/idigital-era-convert-customer-frustration-conversion/ https://www.smartinsights.com/user-experience/idigital-era-convert-customer-frustration-conversion/#respond Mon, 13 Jul 2020 14:40:00 +0000 https://www.smartinsights.com/?p=141104 A single bad review can have a huge impact on your business, which is why customer service is key. A customer journey map can help improve conversion Are you facing issues while trying to provide a stellar customer experience? The …..

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]]> https://www.smartinsights.com/user-experience/idigital-era-convert-customer-frustration-conversion/feed/ 0 How your feedback can prepare you for life after Covid-19 https://www.smartinsights.com/user-experience/customer-experience-management-cxm/how-feedback-prepare-life-covid19/ Thu, 04 Jun 2020 14:45:56 +0000 https://www.smartinsights.com/?p=153985 Five steps that you can take to gain insight from your customer feedback and prepare for your recovery Just as no one could have predicted this year’s events, no one knows exactly what a post-Covid world is going to look …..

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]]> CX is important but most organizations aren’t delivering https://www.smartinsights.com/user-experience/cx-is-important-but-most-organizations-arent-delivering/ https://www.smartinsights.com/user-experience/cx-is-important-but-most-organizations-arent-delivering/#respond Mon, 16 Mar 2020 11:00:00 +0000 https://www.smartinsights.com/?p=140471 Chart of the Week: 87% of marketing, CX and analytics professionals say good CX is important but only 24% are performing highly at delivering it Offering a good customer experience (CX) can increase conversion, create return customers and turn consumers …..

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